KEIRSTEN M. CASEY, SPHR

PROFILE:

Skilled professional with a strong background in sales, sales management, change management and leadership development, human resources management and training design and delivery. Experience includes leadership in change management, leadership development, strategic planning, program development, program management, advertising and marketing and implementation of a successful Internet banking site.

EXPERIENCE:

OD and HR Consulting - Davis, CA Owner / Consultant

• Provide client services in the areas of performance and change management, organization development, classification plans, salary and compensation studies, strategic planning and training.

• Design and deliver training programs in human resources, performance management and leadership.

• Perform Management Coaching to support strategic plans.

River Oak Center for Children - Sacramento, CA , Human Resources Director

• Manage the benefits administration, performance management, employee and labor relations, salary and compensation administration, and legal compliance for a staff of 380 employees and personnel budget of $10 million.

• Plan and implement performance / process improvement structure in department.

• Develop and design leadership and organizational development training programs; manage effective training administration programs.

California State University, Sacramento, RCE - Instructor

• Design and deliver Performance Management and Measurement, Compensation and Benefits, Human Resources Overview and Electronic Business training courses.

IpswichBank - Ipswich, MA - Vice President Retail Banking, Sales and Marketing

• Develop and manage the sales, customer service, and operations of the Retail Banking and Internet Banking Divisions.

• Develop, implement and manage sales goal establishment and fulfillment, sales plans, staff training and development and incentive programs.

• Direct and measure all Bank advertising, marketing and public relations activities including: television, internet, and print advertising design, creation and placement within established budget

• Write, design, and create the Bank's Annual Report and Annual Meeting presentation to shareholders

BankBoston - 100 Federal Street, Boston, MA - Sales & Service Consultant

• Responsible for the sales and service results in a region of 59 branches.

• Initiate sales and service programs to support sales goals and strategies

• Identify needs, opportunities and challenges within the branch system

• Develop marketing strategies to address specific market conditions unique to a branch or area and design appropriate collateral to support strategies

• Design, develop and train programs including: Sales and Service through Conversion, Foundations of Sales and Service, Coaching for Excellence and Strategies of Top Performers

BankBoston / BayBank - Sales and Service Manager

• Build and maintain small business and community banking relationships through community leadership and involvement.

• Motivate and inspire staff performance to exceed Company sales, service, and operational goals.

• Evaluate and document staff performance; providing coaching, counseling, and incentives.

• Exceed established operational standards - receiving rating of Exceptional in Quality Control Audits.

EDUCATION:

Alliant International University

• Doctorate Studies - Organizational Psychology - Expected matriculation 2008

Salem State College

• Master's of Business Administration - Graduated with highest honors, 2000, 3.98 GPA

University of California, Davis

• Bachelor of Arts - Rhetoric and Communications

PROFESSIONAL ASSOCIATIONS:

• SAHRA - 2005 President

• 2004 Vice President of Professional Development and Board Member.

• 2003 Monthly Meeting Chairperson. Active Member since 2001.

• SHRM - Active member since 2001.

• ASTD - Active member since 2003.

1712 Tea Place Davis, CA 95616
Phone: (530) 756-5269 FAX (530) 756-4786
Email: graceconsulting@earthlink.net